Frequently Asked Questions

Our custom hot tub covers are designed to last 4–7 years with proper care and maintenance. Longevity depends on factors like usage, climate, and how well they are maintained.

Absolutely. We offer a wide range of customization options, including size, shape, color, and additional features to perfectly fit your hot tub or spa.

Yes, our hot tub covers come with a 4-year prorated warranty to protect against manufacturing defects.

We accept Visa, Mastercard and all other major credit cards and secure online payments to make your purchase easy and convenient.

Yes, we provide discounts for bulk orders. Please contact us directly for more information on pricing and packages.

Use a mild soap and water solution to clean the vinyl surface. Avoid harsh chemicals that could damage the material.

Ensure proper drainage by using covers with moisture-resistant barriers. Remove heavy snow and debris regularly to prevent damage.

Store your hot tub cover in a dry, shaded area when not in use. Consider using a cover lifter to make storage easier.

Use a vinyl repair kit to fix minor damage. For more significant issues, contact us for guidance or replacement options.

Our custom covers typically ship within 2–4 weeks, depending on the complexity of your order and seasonal demand.

Yes, we offer shipping to 95% of Canada, including rural areas. Additional charges may apply for certain remote locations.

We partner with trusted carriers like FedEx, UPS, and Sameday Courier to ensure fast and reliable delivery.

Yes, you will receive a tracking number once your order ships. Use it to monitor the delivery progress of your cover.