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General FAQs
What is the lifespan of your hot tub covers?
Our custom hot tub covers are designed to last 4–7 years with proper care and maintenance. Longevity depends on factors like usage, climate, and how well they are maintained.
Are your hot tub covers made in Canada?
Absolutely. We offer a wide range of customization options, including size, shape, color, and additional features to perfectly fit your hot tub or spa.
Do your covers come with a warranty?
Yes, our hot tub covers come with a 4-year prorated warranty to protect against manufacturing defects.
What payment options do you accept?
We accept all major credit cards and secure online payments to make your purchase easy and convenient.
Do you offer discounts for bulk orders?
Yes, we provide discounts for bulk orders. Please contact us directly for more information on pricing and packages.
Care & Maintenance FAQs
How do I clean my hot tub cover?
Use a mild soap and water solution to clean the vinyl surface. Avoid harsh chemicals that could damage the material.
How can I prevent waterlogging in my cover?
Ensure proper drainage by using covers with moisture-resistant barriers. Remove heavy snow and debris regularly to prevent damage.
What is the best way to store my cover?
Store your hot tub cover in a dry, shaded area when not in use. Consider using a cover lifter to make storage easier.
How do I repair small tears in my cover?
Use a vinyl repair kit to fix minor damage. For more significant issues, contact us for guidance or replacement options.
Shipping FAQs
How long does it take to receive my custom cover?
Our custom covers typically ship within 2–4 weeks, depending on the complexity of your order and seasonal demand.
Do you ship across Canada?
Yes, we offer shipping to 95% of Canada, including rural areas. Additional charges may apply for certain remote locations.
What shipping carriers do you use?
We partner with trusted carriers like FedEx, UPS, and Sameday Courier to ensure fast and reliable delivery.
Can I track my order?
Yes, you will receive a tracking number once your order ships. Use it to monitor the delivery progress of your cover.
