Shipping and Returns

The Cover Brothers

Shipping Policy: All hot tub covers are built to fit your spa needs, Our hot tub covers are custom built in Ontario Canada and shipped directly to your front door. Since all of our covers are made to order, your cover may take 2-5 weeks depending on seasonal volumes.

Your new hot tub cover will be delivered by Fedex,UPS or Sameday Courier. Once the cover is shipped you will be provided with a tracking number sent to your email you provided. Once the cover has left our factory please make sure to check with your courier since the product is no longer in our hands.

If you do wish to cancel your order within 48 hours a $75 dollar cancellation fee will apply. After 48 hours production begins and your order can not be cancelled.

We offer Free Shipping to 95% of Canada. If you do live in some rural areas you will be contacted to arrange different options for shipping or be charged accordingly If delivery to the home is a must. The Cover Brothers Inc. will offer free shipping on hot tub covers up a $100.00 dollar shipping charge Which basically covers all over Canada however some areas are considered rural and will occur additional charge. If you do live in these rural areas a sales repersentive will reach out.

Solar covers and pool/hotub accessories carry a flat rate of $59.99 shipping charge Canada wide.

Email- info@thecoverbrothers.ca for any shipping questions or call 905-330-4251

Return Policy: All sales are final on custom made products, we will not accept returns.

Products like solar blankets that are not custom orders and are not used will be able to return at customers expense for shipping within 48 hours of purchase.